Damaged or faulty mugs
Email hello@petalltime.com.au within seven days of delivery with your order details and clear photos of the mug and packaging. We will assess the issue and arrange an appropriate remedy, such as a replacement, in line with Australian Consumer Law.
Artwork approval
You receive a digital proof before printing and one revision is included. Check spelling, caption, portrait details and placement carefully. Once approved, the personalised design moves into production and cannot usually be changed.
Change of mind
Because personalised products cannot normally be resold, change-of-mind returns are generally unavailable after artwork approval or production has started. Contact us as quickly as possible if you need to cancel before that point.
Your consumer rights
Nothing in this policy excludes guarantees, rights or remedies that cannot lawfully be excluded under Australian Consumer Law.